The cloudlink
The Hubble Cloudlink provides 24/7 remote monitoring, boasting industry-grade end-to-end encryption and a user-friendly plug-and-play design.
With fleet management features, access to both live and historical data, and a real-time power flow dashboard, it serves as the ideal solution for homeowners, installers, and corporations seeking to manage and oversee their power systems. Notably, the Hubble Cloudlink empowers our dedicated support team to deliver rapid assistance and remote diagnostic services.
Maintain
Monitor
Diagnose
The Hubble Cloudlink connects to the Hubble BMS battery through the BMS RS232 port, which enables the device to integrate directly with our BMS and report all statistics and alarms to the cloud for remote monitoring of both the batteries and select inverters.
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Additionally the Hubble Cloudlink has its own CAN Bus protocol. This protocol encapsulates 5 different CAN Bus protocols. When you connect the Cloudlink device to a CAN Bus enabled Inverter, the Hubble Cloudlink will automatically detect the correct CAN Bus protocol to use through it's A.I. (Artificial Intelligence) technology and then enable the best protocol for your inverter.​
Optional proactive monitoring service
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LIVE POWERFLOW
site MANAGEMENT
HISTORICAL DATA
cloud monitoring
key features
ARTIFICIAL INTELLIGENCE
Built in A.I. Processor and algorithmic neural coding
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​CAN BUS
CAN bus converter for Hubble Lithium BMS
Multiple CAN bus protocols built-in for maximum inverter compatibility
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​CLOUD MONITORING & CONTROL
Reports inverter & battery values to the cloud for monitoring, control and troubleshooting
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CLOUD CONTROL
Remotely control your supported inverter for different operation modes and even change settings on the inverter setup remotely
SECURITY
Industry grade end to end encrypted cloud reporting & encrypted inverter control over the internet
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AUTO UPDATES
Automatic seamless Cloudlink encrypted, over the cloud, updates
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INSTALL
Easy "Plug & Play" Design. Powers directly from supporting inverter comm. ports
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LOCAL
Supported, Designed & Engineered in South Africa
compatible inverters
Inverters | Battery Monitoring | Inverter Monitoring | Inverter Control | Inverter Compatibility |
|---|---|---|---|---|
MICROCARE | YES | NO | NO | YES |
MUST | YES | NO | NO | YES |
MLT | YES | NO | NO | YES |
PHOCOS | YES | YES | YES | YES |
KODAK | YES | YES | YES | YES |
SYNAPSE | YES | YES | YES | YES |
MECER | YES | YES | YES | YES |
GOODWE | YES | NO | NO | YES |
SUNSYNK | YES | YES | YES | YES |
DEYE | YES | YES | YES | YES |
GROWATT | YES | NO | NO | YES |
VICTRON | YES | YES | NO | YES |
LUXPOWER | YES | NO | NO | YES |
AXPERT | YES | YES | YES | YES |
FAQ
How do I setup the hardware connections between the Hubble Cloudlink and the Inverter ?
It depends on the inverter that you have. The device comes with a CAN cable and a serial cable. Both the battery and the Cloudlink have a CAN port and a serial port (RS232). Some inverters will only have a CAN port and others only a serial port, or both. If your Inverter does not have a CAN port then use the RS232 (Serial) port to connect to the Hubble Cloudlink Serial port. See setup guide for further details.
Why is the red cable not powering the Hubble Cloudlink?
Some Axpert inverters do not have power on their RS232 port, especially the older models. However, most newer models (2021 and up) do have power over their Serial port.
Why am I not seeing my inverter data on the Cloudlink Portal?
The Cloudlink can only upload data to the cloud for monitoring for Voltronic (Axpert) inverters and for Deye/Sunsynk and Victron inverters. To see telemetry for Sunsynk you have to use an additional RS485 cable to connect to the MUL port of the Hubble Cloudlink.
Why is the Cloudlink Portal not picking up 2 or more batteries I have installed?
In order to display all the batteries you have connected - you will need to configure the device for 2 or more batteries. You can do that by putting the Hubble Cloudlink into config mode selecting Device Settings within the menu on your portal dashboard. Adjust the "Number_of_Battery Packs" input option to the amount of batteries you have, for example 3 and press save.
Why can’t I see the "Number_of_Battery Packs" option in Device Settings?
The Cloudlink device can only pick up 2 or more batteries if the S-Port of the Cloudlink is connected to the RS232 of the battery with the serial cable. If the Hubble Cloudlink is connected via CAN to the battery then it can only pick 1 battery as the CAN cable can only communicate a limited amount of data compared to the serial cable.
Why can’t I login to my Cloudlink Portal?
Try clearing your browsing data and then relogging into the portal.
If you still can’t connect please contact our support helpdesk or create a ticket.
For some reason I can’t claim my Hubble Cloudlink device?
If you are having trouble claiming the device, please contact us with your Hubble Cloudlink number and registered email address on the portal, so we can further assist you.