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The cloudlink

The Hubble Cloudlink provides 24/7 remote monitoring, boasting industry-grade end-to-end encryption and a user-friendly plug-and-play design.

 

With fleet management features, access to both live and historical data, and a real-time power flow dashboard, it serves as the ideal solution for homeowners, installers, and corporations seeking to manage and oversee their power systems. Notably, the Hubble Cloudlink empowers our dedicated support team to deliver rapid assistance and remote diagnostic services

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Maintain 
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Monitor
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Diagnose
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The Hubble Cloudlink connects to the Hubble BMS battery through the BMS RS232 port, which enables the device to integrate directly with our BMS and report all statistics and alarms to the cloud for remote monitoring of both the batteries and select inverters. 

Additionally the Hubble Cloudlink has its own CAN Bus protocol. This protocol encapsulates 5 different CAN Bus protocols. When you connect the Cloudlink device to a CAN Bus enabled Inverter, the Hubble Cloudlink will automatically detect the correct CAN Bus protocol to use through it's  A.I. (Artificial Intelligence) technology and then enable the best protocol for your inverter.​

Optional proactive monitoring service

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LIVE POWERFLOW

Powerflow Icon Hubble Cloudlink App

site MANAGEMENT

Fleet Management Icon Hubble Cloudlink App

HISTORICAL DATA

Graph icon Hubble Cloudlink App
Hubble Cloudlink App - Powerflow - Victron and Hubble AM-2+ Battery
Hubble Cloudlink App - Powerflow - Deye and Hubble AM-5 Battery
Hubble Cloudlink App - Powerflow - Kodak and Hubble AM-10 Battery

cloud monitoring

key features

ARTIFICIAL INTELLIGENCE

Built in A.I. Processor and algorithmic neural coding

CAN BUS

CAN bus converter for Hubble Lithium BMS
Multiple CAN bus protocols built-in for maximum inverter compatibility

CLOUD MONITORING & CONTROL

Reports inverter & battery values to the cloud for monitoring, control and troubleshooting

CLOUD CONTROL

Remotely control your supported inverter for different operation modes and even change settings on the inverter setup remotely

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SECURITY

Industry grade end to end encrypted cloud reporting & encrypted inverter control over the internet

AUTO UPDATES

Automatic seamless Cloudlink encrypted, over the cloud, updates

INSTALL

Easy "Plug & Play" Design. Powers directly from supporting inverter comm. ports

LOCAL

Supported, Designed & Engineered in South Africa

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compatible inverters

Inverters
Battery Monitoring
Inverter Monitoring
Inverter Control
Inverter Compatibility
MICROCARE
YES
NO
NO
YES
MUST
YES
NO
NO
YES
MLT
YES
NO
NO
YES
PHOCOS
YES
YES
YES
YES
KODAK
YES
YES
YES
YES
SYNAPSE
YES
YES
YES
YES
MECER
YES
YES
YES
YES
GOODWE
YES
NO
NO
YES
SUNSYNK
YES
YES
YES
YES
DEYE
YES
YES
YES
YES
GROWATT
YES
NO
NO
YES
VICTRON
YES
YES
NO
YES
LUXPOWER
YES
NO
NO
YES
AXPERT
YES
YES
YES
YES

FAQ

How do I setup the hardware connections between the Hubble Cloudlink and the Inverter ?
It depends on the inverter that you have. The device comes with a CAN cable and a serial cable. Both the battery and the Cloudlink have a CAN port and a serial port (RS232). Some inverters will only have a CAN port and others only a serial port, or both. If your Inverter does not have a CAN port then use the RS232 (Serial) port to connect to the Hubble Cloudlink Serial port. See setup guide for further details.

Why is the red cable not powering the Hubble Cloudlink?
Some Axpert inverters do not have power on their RS232 port, especially the older models. However, most newer models (2021 and up) do have power over their Serial port. 

Why am I not seeing my inverter data on the Cloudlink Portal?
The Cloudlink can only upload data to the cloud for monitoring for Voltronic (Axpert) inverters and for Deye/Sunsynk and Victron inverters. To see telemetry for Sunsynk you have to use an additional RS485 cable to connect to the MUL port of the Hubble Cloudlink.

Why is the Cloudlink Portal not picking up 2 or more batteries I have installed?
In order to display all the batteries you have connected - you will need to configure the device for 2 or more batteries.  You can do that by putting the Hubble Cloudlink into config mode selecting Device Settings within the menu on your portal dashboard.  Adjust the "Number_of_Battery Packs"  input option to the amount of batteries you have, for example 3 and press save.  

Why can’t I see the "Number_of_Battery Packs" option in Device Settings?
The Cloudlink device can only pick up 2 or more batteries if the S-Port of the Cloudlink is connected to the RS232 of the battery with the serial cable.  If the Hubble Cloudlink is connected via CAN to the battery then it can only pick 1 battery as the CAN cable can only communicate a limited amount of data compared to the serial cable. 

Why can’t I login to my Cloudlink Portal?
Try clearing your browsing data and then relogging into the portal.
If you still can’t connect please contact our support helpdesk or create a ticket.

For some reason I can’t claim my Hubble Cloudlink device?
If you are having trouble claiming the device, please contact us with your Hubble Cloudlink number and registered email address on the portal, so we can further assist you.

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