HUBBLE CLOUDLINK INSTALLATION
|
HUBBLE CLOUDLINK
LIST OF COMPATIBLE INVERTERS
AXPERT INVERTER MODELS
(WITH FULL MONITORING & REMOTE CONTROL)
|
|
|
|
|
THE CLOUDLINK DASHBOARD VIEW
FEATURING AN AXPERT INVERTER
INVERTERS WITH FULL MONITORING
(REMOTE CONTROL UNDER DEVELOPMENT)
- DEYE*
- SUNSYNK *
*Please Note: Full monitoring is only available for the 8KW inverters currently, but will soon expand to the 5KW inverters
THE CLOUDLINK DASHBOARD VIEW
FEATURING A 8KW DEYE INVERTER
DETAILED VIEW OF THE ENERGY DASHBOARD ON THE CLOUDLINK PORTAL
FREQUENTLY ASKED CLOUDLINK QUESTIONS
How do I setup the hardware connections between the Hubble Cloudlink and the Inverter ?
It depends on the inverter that you have. The device comes with a CAN cable and a serial cable. Both the battery and the Cloudlink have a CAN port and a serial port (RS232). Some inverters will only have a CAN port and others only a serial port, or both. If your Inverter does not have a CAN port then use the RS232 (Serial) port to connect to the Hubble Cloudlink Serial port. See manual for further details.
Why did my Hubble Cloudlink not come with a blue serial cable?
The red serial cable (RJ12 to RJ45) has the same functionality as the blue serial cable (RJ12 to RJ45) so it is not needed to have both. The Red RJ45 boot cable to RJ12 has superseded the Blue serial cable. This cable is only intended for Axpert type inverters.
What are the DIP switches on the device used for?
In the past, the DIP switches had to be configured to connect the Hubble Cloudlink to a specific inverter, however now you do not need to configure the DIP switches as this configuration has been moved onto the Cloudlink's configuration menu. Future versions of the device will not have the dip switches.
Why is the red cable not powering the Hubble Cloudlink?
Some Axpert inverters do not have power on their RS232 port, especially the older models. However most newer models (2021 and up) do have power over their Serial port.
Why am I not seeing my inverter data on the Cloudlink Portal?
The Cloudlink can only upload data to the cloud for monitoring for Voltronic (Axpert) inverters and for Deye/Sunsynk inverters.
To see telemetry for Sunsynk you have to use an additional RS485 cable to connect to the MUL port of the Hubble Cloudlink.
Why is the Cloudlink Portal not picking up 2 or more batteries I have installed?
In order to display all the batteries you have connected - you will need to configure the device for 2 or more batteries. You can do that by putting the Hubble Cloudlink into config mode selecting Device Settings within the menu on your portal dashboard. Adjust the "Number_of_Battery Packs" input option to the amount of batteries you have, for example 3 and press save.
Why can’t I see the "Number_of_Battery Packs" option in Device Settings?
The Cloudlink device can only pick up 2 or more batteries if the S-Port of the Cloudlink is connected to the RS232 of the battery with the serial cable. If the Hubble Cloudlink is connected via CAN to the battery then it can only pick 1 battery as the CAN cable can only communicate a limited amount of data compared to the serial cable.
Why can’t I login to my Cloudlink Portal?
Try clearing your browsing data and then relogging into the portal.
If you still can’t connect please contact our support helpdesk or create a ticket.
For some reason I can’t claim my Hubble Cloudlink device?
If you are having trouble claiming the device, please contact us with your Hubble Cloudlink number and registered email address on the portal, so we can further assist you.
It depends on the inverter that you have. The device comes with a CAN cable and a serial cable. Both the battery and the Cloudlink have a CAN port and a serial port (RS232). Some inverters will only have a CAN port and others only a serial port, or both. If your Inverter does not have a CAN port then use the RS232 (Serial) port to connect to the Hubble Cloudlink Serial port. See manual for further details.
Why did my Hubble Cloudlink not come with a blue serial cable?
The red serial cable (RJ12 to RJ45) has the same functionality as the blue serial cable (RJ12 to RJ45) so it is not needed to have both. The Red RJ45 boot cable to RJ12 has superseded the Blue serial cable. This cable is only intended for Axpert type inverters.
What are the DIP switches on the device used for?
In the past, the DIP switches had to be configured to connect the Hubble Cloudlink to a specific inverter, however now you do not need to configure the DIP switches as this configuration has been moved onto the Cloudlink's configuration menu. Future versions of the device will not have the dip switches.
Why is the red cable not powering the Hubble Cloudlink?
Some Axpert inverters do not have power on their RS232 port, especially the older models. However most newer models (2021 and up) do have power over their Serial port.
Why am I not seeing my inverter data on the Cloudlink Portal?
The Cloudlink can only upload data to the cloud for monitoring for Voltronic (Axpert) inverters and for Deye/Sunsynk inverters.
To see telemetry for Sunsynk you have to use an additional RS485 cable to connect to the MUL port of the Hubble Cloudlink.
Why is the Cloudlink Portal not picking up 2 or more batteries I have installed?
In order to display all the batteries you have connected - you will need to configure the device for 2 or more batteries. You can do that by putting the Hubble Cloudlink into config mode selecting Device Settings within the menu on your portal dashboard. Adjust the "Number_of_Battery Packs" input option to the amount of batteries you have, for example 3 and press save.
Why can’t I see the "Number_of_Battery Packs" option in Device Settings?
The Cloudlink device can only pick up 2 or more batteries if the S-Port of the Cloudlink is connected to the RS232 of the battery with the serial cable. If the Hubble Cloudlink is connected via CAN to the battery then it can only pick 1 battery as the CAN cable can only communicate a limited amount of data compared to the serial cable.
Why can’t I login to my Cloudlink Portal?
Try clearing your browsing data and then relogging into the portal.
If you still can’t connect please contact our support helpdesk or create a ticket.
For some reason I can’t claim my Hubble Cloudlink device?
If you are having trouble claiming the device, please contact us with your Hubble Cloudlink number and registered email address on the portal, so we can further assist you.
